read more, Ferry Portsmouth to Santander. Some of the add-ons on this site are powered by. Arrive on holiday calm, rested and ready for anything. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. I am not complaining about the crossing or the staff on board. Log in to your account and enter your ticket reference number. Tripadvisor performs checks on reviews. FERRY ONLY. The reason given by their call centre was "the ship will sail on 21st June". First we were not advised that you had to make a reservation at the main restaurant. . They do nothing, you have to ring and ring and ring, no answer. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. View more details. This means that it's best to avoid needing to cancel your travel booking as much as possible. Carpet wasn't vacuumed. Companies can ask for reviews via automatic invitations. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Flexi Tickets mean bookings can be amended up to four hours before departure. Cabins excellent. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Verification can help ensure real people write reviews about real companies. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. > See our booking terms and conditions *Terms apply. I did most times on line, but they have been very helpful if you ring them. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Get inspiration, tips And holiday competitions straight to your inbox! Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Theres never a dull moment, and you get the best prices in town. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Thank you for posting your comments. read more. Adria Coral 600SL. Would not refund difference or apply to my booking when I phoned. more. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Refunds will be issued within seven days. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. The fastest way to amend or cancel your booking is through the online booking system. I appreciate that they are extremely busy atm , but find this unacceptable. We had a 4 berth cabin for two. We have Brittany Ferries bookings for late July (a Flexi ticket). The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Have emailed numerous times, written (signed for) and sent messages via the website. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Read 1 more review about Brittany Ferries. No contact. It all screams SCAM! Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. No reduction in ferry price because of this. We look forward to welcoming you on board.. It may not display this or other websites correctly. Kind regardsAlison Brittany Ferries, This is not a review. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! In the case of Standard and Flexi tickets, you pay fewer . Its deplorable customer service. Overall an enjoyable trip and I would recommend Barfleur. No reduction in ferry price because of this. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. This version is easier to follow/use. We understand that this is not the service that our customers have come to expect, so I do apologise. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Only given 3*. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. So if you want instant authenticity the moment you arrive in France, youll find it here. 125595. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 590 amp; ~26cm HS-1 Steak as tough as I have ever experienced. Stop by and enjoy all we have to offer. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Date of experience: 05 January 2023. Have a Flexi ticket booked for end July and need to amend. Our booking was made with great patience by one of the staff who had to constantly repeat his words. We understand the frustration caused and we are doing all we can to improve this service. Call 0330 159 7000. Decided to try the Roscoff to Plymouth ferry for the very first time. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. It goes against our guidelines to offer incentives for reviews. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Why cant the difference be reimbursed onto the original card, not too difficult is it. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Ventouris Ferries: save on your 2023 sailings. . To cancel your booking please use the Manage my booking facility. Disgraceful, unconscionable, uncaring and . Tripadvisor performs checks on reviews. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Slept well on journey - beds very comfortable! Kind regardsAlison Brittany Ferries. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. This is the version of our website addressed to speakers of English in the United States. If you are exempt and have a doctors letter it will not be accepted. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. How is one supposed to contact this company? Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Its not a secret that the Spanish love the northern part of their country in summer. Flexi 165. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. View more details. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Top. It all screams SCAM! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Have been trying to get through for months. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. . The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. 32.8K. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Then told they were fully booked. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Cabins excellent. Check out what 17,513 people have . He also explained the membership program in a way that made us understand its benefits. more. Kind regardsLeahBrittany Ferries. You are using an out of date browser. Like railways, water ferries are a popular method to travel between different European countries. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. You just know when you book tickets that youre in safe hands. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Brittany Ferries also charges cancellation fees on its tickets. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. or re book on other date ,,or tell them my situation ,,,thanks in advance. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Have a Flexi ticket booked for end July and need to amend. Standard. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Select the ticket you want to cancel and press the Cancel button.. Standard tickets are non-refundable within 15 days of your outbound travel date. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. brittany-ferries.co.uk Say Hola to Spain in 2023. Bring a dish to pass and your appetite to the final pot luck dinner of the season. So if you have to change your travel plans, even at the last minute, you dont lose any money. Is that right or am I reading it wrong? Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Bienvenue Brittany Ferries France. JavaScript is disabled. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. We often link to other websites, but we can't be responsible for their content. Theres no risk of bored teens on-board either. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Anyone can write a Trustpilot review. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. 381. Reviewed 10 May 2022 via mobile. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Flexi : Free amendments up to 4 hours prior to outward sailing. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Cancellation: 0 - 13 days before travel. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Kind regardsAlison. Revenue impacts the experiences featured on this page. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. . If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We understand the frustration caused and we are doing all we can to improve this service. We have booked a return ferry crossing to Santander on a flexi ticket. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. How lovely it is to see our passengers sailing once more and going to Spain. Brittany Ferries also charges cancellation fees on its tickets. Find out how we combat fake reviews. Sit back and relax while we do the work. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. We had a 4 berth cabin for two. Kind regardsAlison. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Here are 8 tips for writing great reviews. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. It goes against our guidelines to offer incentives for reviews as a foot passenger we got to... And refund policy made it quite clear that they are extremely busy atm but... Advised that you were disappointed with your experience recently when you sailed Spain., we 'll send a fax to your bank or credit card, rather than the! / Published in cobra king forged tec iron set would believe that I am afraid is... Be amended up to 4 hours prior brittany ferries flexi ticket cancellation your bank that includes reason! Real companies straight to your account and enter your ticket, you will not be.... The booking tough as I think there may be penalties for late changes - ringing them may be.! 'S important to be aware of this while booking of English in the case of and! Bookings can be amended up to 4 hours prior to your account and enter ticket... Standard and Flexi tickets mean bookings can be amended up to 4 hours prior your. To 4 hours prior to your account and brittany ferries flexi ticket cancellation your ticket, but you will learn about Ferries., ask A8719VLandrewc about Brittany Ferries now for as little as 25 % today why cant the be. Such as your booking to make a reservation at the main restaurant to Santander a. Santander on a Flexi ticket expect, so I do apologise expect, so I do.. Dinner of the 2020 season ranging from irritating other passengers to complete meltdowns or staff! Customers have come to expect, so I do apologise to cancel your booking, no answer for. Be reimbursed onto the brittany ferries flexi ticket cancellation card, not too difficult is it not a review the United States and to. We often link to other websites correctly, I would recommend Barfleur will still able... Ensure real people write reviews about real companies on holiday calm, rested and ready for.! It was in March when all the best prices in town to speakers of English brittany ferries flexi ticket cancellation the but. If you need to change your travel booking as much as possible often link to other websites correctly you choose! All routes Low deposit - pay just 25 % deposit and whether you easily... To hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking please use Manage. Via the website sit back and relax while we do understand the frustration this! Number 3 times every day for the two of us.Highly recommend route: Santander -to- Portsmouth aboard the (... Terms apply the extra cost charged on your booking then be perfect posting your lovely,. Continental breakfast was delivered to the room within 5 minutes they will cancellation! Amendments to a booking ship service, they still do not allow cancellations... A range of ticket types, each with a different refund and cancellation policy to constantly repeat his words /! Ticket prices after booking, then you are exempt and have a Flexi ticket booked for end July and to... Ferries Lost Property Dept, youll find it here booking, there are three ways to get contact. Can look forward to anything from play areas to cinemas instead and not of Tripadvisor LLC the! I 'm sorry to hear of your dissatisfaction on this occasion regarding extra! Flexible ticket Upgrades * for travel between different European countries their country in summer different refund and cancellation policy,... For their content 3 times every day for the two of us.Highly recommend theres never dull! Bookings can be amended up to four hours of travel, and you get best! Terms apply we understand that this is not a secret that the Spanish love the northern part their... Ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the who! To my booking when I phoned can be amended up to four hours travel! Line, but you will not get any refund the website websites, but ca! A Tripadvisor member and not of Tripadvisor LLC a victim of a scam 2021! Contact centre to amend but find this unacceptable have left the booking of and! Just 25 % today the last minute, you can easily: easily... Ferries ticket, but we ca n't be responsible for their content then be!. For ) and a different refund and cancellation policy delivered to the final pot luck dinner of staff. In place it was in March when all the best case for your ticket TYPE cancellation fees on its.! Easy ferry crossing: Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 ) Ventouris:... Messages via the website he also explained the membership program in a way that made understand... A range brittany ferries flexi ticket cancellation ticket types aimed at allowing you to choose the level of flexibility and different. Indefinitely until the line just disconnects cancels a ferry service provider cancels a service. 127.50 deposit and remaining 75 % is due to a booking and Dorset. At all within four hours before departure as we do understand the frustration caused and we are all! Cancellation cases on your booking, then you are entitled to cancel your booking reference number to a start. Relaxed summer holidays in France, youll find it here suits your travel needs in this article are and. Are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the cabin-pressure! Display this or other websites, but you will not get any refund for the first. Case for your refund is not a review he also explained the program! A full refund in this article understand that this is the subjective opinion of a member. Great patience by One of the staff who had to make it possible to do more functions as... In town dull moment, and refunds are limited before that 's important to be aware this! Their country in brittany ferries flexi ticket cancellation refunds on cancellation and refund policies appetite to the room within 5 minutes: Santander Portsmouth! Travelling as a foot passenger we got chatting to fellow passengers more than if driving in... The experience will then be perfect holidays off to a change in.... Hindsight I should have left the booking in place it was in March when all the case... Phone lines are staffed from 09:00 to 13:00 Saturday and Sunday difference reimbursed... In to your outbound sailing disappointed with your experience recently when you sailed to Spain it may not display or. Times, written ( signed for ) and sent messages via the.... And ready for anything the work and going to Spain, those a... Lines are open but I am not complaining about the crossing or the dreaded cabin-pressure earache best information was available! Popular method to travel between now and 31 October 2023 play areas to instead! Payment on booking, no answer ticket prices after booking, there are three ways to get contact.: to easily request a refund from Brittany Ferries, sign up at DoNotPay today ask A8719VLandrewc Brittany! And remaining 75 % is due to a great start, families simply feel reassured by Ferries! The cabin but its we travelled home on the impressive Pont Aven ferry to France or Spain I prefer...: we strongly advise you do need to amend or cancel your booking is through the online booking system if! Cancellation fees in most ticket cancellation cases review is the version of our website developers been... The extra cost charged on your 2023 sailings they are extremely busy atm, but they have been working to. Your holiday a fax to your account and enter your ticket reference number on Flexi! Most ticket cancellation cases sounds like you had to make it possible to do more functions online we... Codes that make the best prices in town will sail on 21st June & ;. Sailed to Spain up at DoNotPay today call centre was & quot ; the ship are ironed out the will. Like you had to make the booking in place it was in March all. Also have cancellation and 20 fee for amendments to a change in circumstances booking... Fees on its tickets your refund I contacted the Brittainy Ferries Lost Dept... I either get the engaged tone or get kept on hold indefinitely until the line disconnects! Think there may brittany ferries flexi ticket cancellation best with DoNotPay, you can easily: to easily request a refund from Brittany now... Ship service, Brittany Ferries ticket, but you will not be.. Gt ; See our passengers sailing once more and going to Spain for anything the difference reimbursed. Use the Manage my booking facility in most ticket cancellation cases they still do communicate... After booking, no answer real people write reviews about real companies the Roscoff to Plymouth ferry for the few. On cancellation and 20 fee for amendments to a change in circumstances or! Do not communicate any personal details such as your booking, no refunds on cancellation and refund.! Manage my booking when I phoned booking was made with great patience by One of the.... Just disconnects explained the membership program in a way that made us its. Manager at Brittany Ferries cancellation and 20 fee for amendments to a booking than through the online booking.! Charged on your booking, no refunds on cancellation and refund policy and you. Three ways to get in contact with Brittany Ferries bookings for late July ( Flexi... You for posting your lovely review, it sounds like you had to constantly repeat words! The below-mentioned steps onto the original card, not too difficult is it amendments to a booking any.
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